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Frucon² and Hartmann welcome your questions and comments. Please select your question.


I have a question about Spare parts, Locks and Keys.

Please read our section on spare parts, locks and keys in our FAQ.

To contact us by email :



Thank you for contacting us. Our sales office team will reply to you as soon as possible.

I would like to contact sales for a product offer (B2B).

To contact us by email :



Thank you for contacting us. Our sales office team will reply within 2 working days.


FAQ :
Q: Where can I find the full catalog?
A: Please download our most recent catalog here.

I would like to contact customer service regarding my online order.

Contact Customer service



Thank you for contacting us. Our Customer Service team will reply to you as soon as possible.

Office Hours :
Monday-Friday : 7.15 AM till 12 AM - 1 PM till 5.00 PM
Please mention your order number or account number that you received while placing an order in all correspondence.

FAQ :
Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for detailed instructions.

I have a Hartmann product and I have a question.

Repairs:

We recommend that you have a Hartmann Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Hartmann Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.
Please read our section on repairs on the FAQ section for detailed instructions.

To contact us by email :



Thank you for contacting us. We will reply to you as soon as possible.




Hartmann UK address:
1 The Square, Stockley Park,
Uxbridge, Middlesex, UB11 1TD